Product Roadmap | NinjaOne (2023)

Table of Contents
Released Custom agent signatures Scheduled Reboots End-User Wake on Lan Patch uninstall / rollback Technician Tagging in Ticketing Public API Improvements for Ticketing Set Minutes in Ticketing Automations Add User Permissions for Reporting Send Tickets from Custom Domain via SMTP Bulk Import Contacts for Ticketing Ticketing Boards Improvements Custom Fields within Documentation ESXI 7.0.3 Upgrade Additional Scripts for Script Library Mac Native Install Script NMS Change Locations Add Location ID and Name to Environment Variables MacOS File & Folder Backup Custom SNMP monitoring Global Action Drop-Down Menu Administration Menu Revision Management Related Items URL Field Type Autoassign Device to Ticket Create Tickets from Activities Ad-Hoc Ticket from Alert Asset Owner Domain Management Tag Management Device deduplication Cloud-mount & browse image New script library Notification Channels Enhancements Script description in UI Role-based installers Custom reboot notifications Wake devices for patching New and updated conditions Deploy scripts pre/post patch Offline script scheduling Connectwise Manage Enhancements Trigger Script on Startup / User Login Additional Patching Data Updated report visuals Redesigned user permissions Breadcrumb navigation WebAuthn login support SAML / SSO support New condition templates New conditions 64-bit CLI support Performance improvements UI / UX improvements Device & organization boards Device actions on tickets Advanced board exports Workflow improvements Permission improvements Clickable Dashboards PagerDuty Integration Windows 11 support MacOS Monterey support Preemptive patch approval / rejection New patching data Custom Fields released to GA Microsoft Store apps support Linux Agent released to GA AD discovery and deployment released to GA AD user management released to GA Exclusion management Network attached storage support Ticketing Released to GA Custom from address Business hours API access Problem management New automations New triggers Documentation released to GA Uninstall prevention Script access API access Custom fields Active Directory user management Script result conditions Documentation released to beta Global reports iPad mobile app Enhanced Autotask integration Hyper-V monitoring End-user terminal access Splashtop access permissions Patching support for Zoom Videos

Released

Ticketing

Custom agent signatures

Allow agents to create custom signatures that are automatically added to ticket replies.

RMM / EMM

Scheduled Reboots

Users will be able to schedule reboots on a device for a future date and time.

RMM / EMM

End-User Wake on Lan

End-users will now be able to wake their endpoints remotely via the end-user portal.

RMM / EMM

Patch uninstall / rollback

Attempt to remove an installed Windows patch with one click.

Ticketing

Technician Tagging in Ticketing

Enables a technician to be tagged in tickets, allowing customers to tag technicians on ticket comments and descriptions, notifying that technician via email, and more.

Ticketing

Public API Improvements for Ticketing

Updates to Public API that allow users to upload an attachment via API, improved API documentation with details about required fields, get a list of forms with fields, a list of fields/attributes, and get a ticket by ticket ID.

Ticketing

Set Minutes in Ticketing Automations

Allow users to set minutes in time-based automations and update Requester action in time-based and event-based automations.

Platform

Add User Permissions for Reporting

Allow admins to set user permissions to access specific reports, customize reports and enhance workflows for scheduling and sending reports.

Ticketing

Send Tickets from Custom Domain via SMTP

Allow users to send tickets from custom domains via SMTP.

Ticketing

Bulk Import Contacts for Ticketing

Allow users to bulk import contacts into an Organization.

Ticketing

Ticketing Boards Improvements

Updates to ticketing boards including allowing users to filter in boards by custom fields, localize system board names, remove closed tickets from My Tickets board and more.

Documentation

Custom Fields within Documentation

Add the ability to use custom fields search filter to search within Documentation.

RMM / EMM

ESXI 7.0.3 Upgrade

Support for ESXI 7.0.3 Monitoring and Management.

RMM / EMM

Additional Scripts for Script Library

Addition of Out of the Box scripts including disable apps, disable local accounts, reset user password, leave domain and more.

RMM / EMM

Mac Native Install Script

Ninja will now natively include the ability to install PKG or DMG applications on Mac.

RMM / EMM

NMS Change Locations

Add the ability to change locations within organizations for NMS targets.

RMM / EMM

Add Location ID and Name to Environment Variables

Allow location ID and name to be used as variables in scripts.

Backup

MacOS File & Folder Backup

(Video) What is a Product Roadmap? | Examples and Overview

Automate file- and folder-level backup across MacOS endpoints.

Platform

Custom SNMP monitoring

Monitor custom OIDs on SNMP devices or import templates from a library of common OIDs.

Platform

Global Action Drop-Down Menu

Redesign of the Global Action Drop-Down Menu, including updated navigation for adding devices, users, help menu, and Sys Admin menu.

Platform

Administration Menu

The configuration menu is being renamed and redesigned for better management.

Documentation

Revision Management

Track changes to documentation and revert unwanted changes.

Documentation

Related Items

Add the ability to map related devices, fields, organizations, and other objects to devices.

Documentation

URL Field Type

Add a clickable URL field type documentation field

Ticketing

Autoassign Device to Ticket

When a single device is selected or when a ticket is created from a device page, the ticket will be automatically assigned to that device and device owner.

Ticketing

Create Tickets from Activities

Add the ability to auto-generate tickets in Ninja Ticketing from policy activities.

Ticketing

Ad-Hoc Ticket from Alert

Users can now create a ticket in Ninja Ticketing with one click from a condition-triggered alert.

Ticketing

Asset Owner

Map contacts to assets as owners and automatically assign device-generated tickets to that user.

Ticketing

Domain Management

Map domains to organizations and automatically allow ticket creation from emails with allowed domains.

Ticketing

Tag Management

Add, remove, rename, merge, and centrally manage tags for ticketing

RMM / EMM

Device deduplication

If an agent is installed on a device that is already in the Ninja console, the devices will be merged.

Backup

Cloud-mount & browse image

Mount an image in the cloud to browse and download files.

RMM / EMM

New script library

Review and import scripts from a library of tested, reviewed, and supported scripts to the Ninja platform.

RMM / EMM

Notification Channels Enhancements

Add notification channels to existing unsupported actions and add support for Microsoft Teams.

RMM / EMM

Script description in UI

When a script is run in the Ninja UI, the script description will now show.

RMM / EMM

Role-based installers

Installers can now automatically assign a device role to the device when installed.

RMM / EMM

Custom reboot notifications

(Video) Best Practices for Product Roadmap —Jeff Lash

Add a custom message to patch reboot notifications.

RMM / EMM

Wake devices for patching

Automatically wake up devices for patch scans and updates.

RMM / EMM

New and updated conditions

Alert based on event frequency, monitor for startup and login, and add wildcard variables to conditions.

RMM / EMM

Deploy scripts pre/post patch

Deploy scripts automatically to endpoints before deploying patches and/or after patch deployment.

RMM / EMM

Offline script scheduling

Queue a script to run on next check-in, whether the device is on- or offline.

RMM / EMM

Connectwise Manage Enhancements

Improve the Ninja to Connectwise Manage integration. Bug fixes. Add agreement mapping.

RMM / EMM

Trigger Script on Startup / User Login

Add the ability to deploy a script on system startup or next user login to policy scheduled scripts.

RMM / EMM

Additional Patching Data

Add patch publish date, uninstall support, download size, and CVE to patches.

Platform

Updated report visuals

A visual redesign of Ninja reports for a more modern, presentation-ready look.

Platform

Redesigned user permissions

More granular, role-based permissions model offering greater control and scale.

Open Beta

Platform

Breadcrumb navigation

Breadcrumb-style navigation has been added to each page in Ninja for faster browsing.

Platform

WebAuthn login support

Login via solutions leveraging WebAuthn including Windows Hello and Apple Touch ID.

Platform

SAML / SSO support

Login to Ninja using Single Sign On via IDPs supporting SAML protocol.

RMM / EMM

New condition templates

We’re adding over 100 new condition templates to monitor common backup, security, and server applications.

RMM / EMM

New conditions

Monitor for service / process existing / not existing.

RMM / EMM

64-bit CLI support

The Ninja Remote Powershell and Command Line Interface will now have an option to run as either 32-bit or 64-bit.

Backup

Performance improvements

Improve upload and download speeds for large backups and restores.

Backup

UI / UX improvements

Simplify restore workflows, add bulk actions, and clarify data status.

Ticketing

Device & organization boards

View tickets associated with an organization or device directly from the device / organization dashboard along with key metrics.

Ticketing

(Video) How To Build A Product Roadmap

Device actions on tickets

Trigger actions (deploy scripts, reboot, start remote access) on an endpoint from the ticketing interface with one click.

Ticketing

Advanced board exports

Export full ticket data to a CSV, including public / private comments.

Ticketing

Workflow improvements

Create contact on ticket creation, approve pending emails in bulk, and board pinning.

Documentation

Permission improvements

New permission sets for documentation and custom fields allowing ‘no access’ for technicians.

Platform

Clickable Dashboards

Click on a dashboard item to navigate to a dynamic list of related devices.

Platform

PagerDuty Integration

Trigger PagerDuty’s incident response functionality via alerts in Ninja.

Platform

Windows 11 support

Ninja now officially supports Windows 11 monitoring and management.

Platform

MacOS Monterey support

Ninja now officially supports MacOS Monterey monitoring and management.

RMM / EMM

Preemptive patch approval / rejection

Users can now globally approve or reject a patch before it is available on the endpoint.

RMM / EMM

New patching data

Patch ID, reboot requirement, and installed-by data now shared on patches. Patch data can also be sorted and filtered by more columns.

RMM / EMM

Custom Fields released to GA

Custom fields have transitioned out of beta into general availability.

RMM / EMM

Microsoft Store apps support

Apps downloaded from the Microsoft Store will now be listed in the software inventory.

RMM / EMM

Linux Agent released to GA

The Linux agent has transitioned out of beta into general availability.

RMM / EMM

AD discovery and deployment released to GA

Active Directory discovery and deployment has transitioned out of beta into general availability.

RMM / EMM

AD user management released to GA

Active Directory user management has transitioned out of beta into general availability.

Backup

Exclusion management

Easily include / exclude file types from the default exclusion list for file and folder backups.

Backup

Network attached storage support

Store backups locally on a NAS device for both image and file/folder backup plans.

Ticketing

Ticketing Released to GA

Ninja Ticketing has transitioned out of beta into general availability.

Ticketing

Custom from address

Send Ninja Ticketing emails from your own custom domain.

Ticketing

(Video) What is a Product Roadmap?

Business hours

Designate the standard operating hours for your businesses and trigger automations accordingly.

Ticketing

API access

Ninja tickets can now be accessed via the Ninja API.

Ticketing

Problem management

Tickets can now be created as incidents and assigned to parent problems.

Ticketing

New automations

Add tags, create contacts, and push notifications based on ticket triggers.

Ticketing

New triggers

Trigger ticket actions based on tickets being created or updated, or based on business hours.

Documentation

Documentation released to GA

Ninja Documentation has transitioned out of beta into general availability.

RMM / EMM

Uninstall prevention

Prevent end-users from uninstalling the Ninja agent.

Documentation

Script access

Documentation fields can now be read via scripts.

Documentation

API access

Documentation date can now be accessed via the public API.

RMM / EMM

Custom fields

Document important information at the device level with automation-accessible custom fields.

RMM / EMM

Active Directory user management

Manage users from Ninja on any domain controller with a Ninja agent installed.

RMM / EMM

Script result conditions

Trigger an alert or notification based on the returned result of a script

Documentation

Documentation released to beta

Codify critical information about managed IT environments for quick reference.

Platform

Global reports

Generate key reports globally across managed environments.

Platform

iPad mobile app

Access Ninja on the go with an iPad-native mobile app.

Platform

Enhanced Autotask integration

Improved mapping between Ninja devices / organizations and their Autotask counterparts.

RMM / EMM

Hyper-V monitoring

Monitor and manage your Hyper-V hosts and guests seamlessly in Ninja

RMM / EMM

End-user terminal access

Ninja’s end-user self-service portal now includes the ability to give end-users access to the terminal / CLI on their devices.

RMM / EMM

Splashtop access permissions

End-users can now either permit or deny incoming Splashtop sessions.

RMM / EMM

(Video) Why you need a PRODUCT ROADMAP & 5 best roadmap tools

Patching support for Zoom

Users can now automatically patch Zoom Client for Meetings on endpoints.

Videos

1. What Is A Product Roadmap? Part-1 | #2
(Vibhor Chandel)
2. Workshop Your Roadmap: Building Out A Product Roadmap in Real-Time | Startup Boston Week 2020
(Startup Boston)
3. Webinar: OKR-Driven Product Roadmaps by Microsoft Principal PM, Yogesh Ratnaparkhi
(Product School)
4. #ProductCon: How to Build a Robust Product Roadmap by Salesforce VP of Product, Amit Khanna
(Product School)
5. CREATE A 2021 PRODUCT ROADMAP | Free downloadable template
(The Product Pup)
6. HOW TO CREATE A PRODUCT ROADMAP AND STAY SANE
(TECH IN 5 MINUTES)
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